Skip to main content

Mon–Fri 8 am–6 pm

Simple SetupSolution — home page

Remote help

Help on your Windows computer, without waiting for a visit.

For many small problems, we can connect to your computer over the internet while you are on the phone with us. You watch everything we do, and you can stop it at any time.

Call (352) 555-0142Ask about remote help

Two rules that keep you safe

  • You call us. We will never call you out of the blue and ask to connect to your computer. If someone does that, hang up, even if they say they are from Simple Setup Solution.
  • Nothing to download from a link. We use Quick Assist, which is made by Microsoft and is already part of Windows. We will never email or text you a program to install.

A stranger who wants to connect to your computer is the most common scam there is. See what to do about scary pop-ups and phone calls.

Watch: how it works

A little over one minute. For Windows 10 and Windows 11.

This video has no sound. Every step is shown in large words on the screen, and written out belowbeside it. The pictures are simple drawings, so your screen will look a little different.

The five steps

  1. Step 1: Call us, and stay on the phone.

    We will read you a 6-digit code. It only works for a few minutes, and only for this one session.

  2. Step 2: Open Quick Assist.

    Hold down the Ctrl key and the Windows key, then press Q. Or select Start, type Quick Assist, and select it from the list.

  3. Step 3: Type the code, then select Submit.

    The box is called “Code from assistant”. Type the 6 digits we read to you.

  4. Step 4: Select Allow.

    This shares your screen, so we can see what you see and talk you through it. If we need to move the mouse for you, we will ask first, and you select Allow again. To take control back at any time, select Cancel control.

  5. Step 5: When we are finished, select Leave.

    That ends the connection. We can no longer see your screen, and we cannot connect again without a new code from a new phone call.

Remote help or a home visit?

Not sure which you need? Just call. We will tell you honestly which one will fix it.

Often fixed remotely

  • Email, passwords, and account sign-in trouble
  • A printer that is connected but will not print
  • Pop-ups, a slow computer, or a safety check
  • Installing or updating a program
  • Showing you how to do something, step by step

Better with a home visit

  • The internet or Wi-Fi is not working at all
  • The computer will not turn on
  • TVs, cameras, doorbells, and other smart-home devices
  • Apple computers, phones, and tablets (Quick Assist is for Windows)
  • Setting up new equipment out of the box

What you need: a Windows 10 or Windows 11 computer, a working internet connection, and a phone so we can talk while we work. If Quick Assist is missing from your computer, it is free from the Microsoft Store, and we will help you find it while we are on the phone.

Let’s get your tech working for you.

Call and tell us what’s going on. A real local person answers, and there’s never any pressure.

(352) 555-0142

Mon–Fri 8 am–6 pm · or request a visit online